01
Booking changes and disruption handling
Disruption creates a spike in identical requests at the worst possible moment. Automation absorbs the spike; staffing for it does not work.
Automation for Travel and Tourism
Travel operations absorb enormous volumes of low-value coordination: confirmations, changes, refunds. Automating that is what makes room for actual service.
Where to start
What we would automate first
Not everything should be automated. These are the processes in travel and tourism where the return is clearest and the risk is lowest, and the ones we would plan first.
02
Refund and credit processing
Refunds are rules-driven and reputationally expensive when slow, which makes them a strong first automation.
03
Supplier reconciliation
Matching bookings against supplier invoices is repetitive checking work with real money attached.
Is this you?
Three signs there is work worth doing
If you recognize your own operation here, a consult will be worth your money. If none of it lands, we will tell you that too.
- 01Disruption events overwhelm the service team
- 02Refunds take weeks and generate complaints
- 03Supplier invoices are reconciled manually
Put us on one travel and tourism process
A paid working session on the single process costing you the most. You leave with an implementation plan: what to automate, in what order, and what it costs to build. Your developers build it, or a partner does.
Book a consultRelated thinking
Our thinking on travel and tourism
Our latest work on the travel sector.
